PAYMENT REVERSALS AND REFUNDS
A "Cancellation" occurs when Customer, Supplier or Article Services voids an order for a withdrawal of funds from a Customer's Card account or bank account before a sale is sent for deposit. Article Services will not collect a deposit from the Customer and the previously authorized funds will be released at the Card issuing bank's discretion. Article Services will not assess nor collect a Transaction Fee from the Supplier.
After a sale is sent for deposit, any attempt to reimburse the cost of a Product to a Customer constitutes a Refund and shall be dealt with as set forth below.
Definition: The term 'Supplier' refers to any third party from or through which Article Services provides a product or service.
A return occurs when a Customer returns Products previously purchased from Article Services ("Return").
Supplier shall accept Returns of products and agree to provide Refunds through Article Services for Customers who initiate a Return or a Bank Assisted Dispute, as defined below, that Article Services has approved, either with Article Services, the entity whose brand appears on the Card ("Card Association"), the Card issuing bank, or the depository bank.
Supplier shall have a policy with regard to the return or cancellation of Products ("Supplier's Return Policy"). Supplier's Return Policy shall be clear, complete and accurate, prominently posted on its billing screen and available for review by a Customer prior to the Customer being obligated for a purchase of Products of Supplier.
Unless otherwise agreed upon with Article Services in advance, Supplier's Return Policy shall clearly state that Supplier will not reduce the amount of a Refund by the assessment of a "restocking fee" or a similar fee. The Return Policy shall also clearly state if shipping charges are refundable and whether the Customer is responsible for any applicable return shipping charges.
A refund is the actual reimbursement of the cost of a Product to a Customer regardless of the basis for the reimbursement ("Refund"). Article Services accomplishes the Refund by reversing the amount previously charged to the Customer's Card or account at the Card issuing bank and the appropriate amount is credited to the appropriate Card or account at the Card issuing bank of Customer.
We will only issue a Refund to the original funding source. For example, an order funded via Credit Card will be issued a Refund to the account for the Card that was used to fund the order. An order funded via PayPal will be issued a Refund to the original PayPal account. If the PayPal account is closed, the Customer should be referred to Article Services for assistance.
Supplier shall have a policy with regard to Refunds ("Supplier's Refund Policy"). Supplier's Refund Policy shall be clear, complete, accurate, and prominently posted on its website and available for review by a Customer prior to the Customer being transferred to Article Services website for a purchase of Products of Supplier.
Unless otherwise agreed upon with Article Services in advance, Supplier's Refund Policy shall, at a minimum, indicate that the Supplier will not reduce the amount of a Refund by any fees, such as “restocking fees.” If the Supplier’s Refund Policy clearly states that shipping charges are non-refundable, then Refunds may be reduced by shipping charges.
Article Services may issue a Refund without the prior knowledge or consent of Supplier in any case Article Services deems it appropriate. Article Services will promptly notify Supplier of any Refund and provide Supplier with information regarding the basis for Article Services determination to issue the Refund.
Supplier shall mark sales funded through Acculynk PIN-Debit as shipped at the Account Administration system within 30 days of the placement of that order. If Supplier fails to mark the Acculynk sales as shipped within this timeframe, we will issue a Refund for the full amount of the sale back to the Customer’s Card on the 31st day.
Supplier's Account will be debited by Article Services in an appropriate amount for all Refunds, regardless of the basis for the Refund.
In the event of a Return or Refund, Supplier agrees to indemnify and hold Article Services harmless from liability and, further, Supplier agrees to immediately pay Article Services an amount equal to all funds Article Services has paid to Customer on behalf of Supplier.
Bank Assisted Disputes:
Article Services, as a merchant for various card associations, is subject to obligations which entitle the Card issuing bank to assess a charge or fee for handling bank assisted Refund activity. Article Services may, in turn, assess a fee to Supplier to cover Article Services' additional expenses which result from bank assisted Refund activity. Such charges are called Dispute Charges and can be found under the Dispute Charges category of Schedule A.
A Bank Assisted Dispute occurs when the Customer or the Card issuing bank disputes the validity of a purchase of Products from Article Services as the card association merchant, or the Card issuing bank initiates a reversal of the purchase, providing the Customer with a credit for the full amount of the Product purchased from Article Services ("Bank Assisted Dispute").
In the event multiple Products are purchased as part of a single transaction, the Customer or the Card issuing bank may initiate a Bank Assisted Dispute for less than all of the Products purchased and the credit granted to the Customer will only be in the amount of the Products for which the Bank Assisted Dispute was initiated.
Return To Home Page